الاستبدال والاسترجاع

Return and Exchange Policy - Evaify Store Evaify Store is keen to satisfy its customers and provide a distinguished shopping experience, so the return and exchange policy clarifies in detail the transparency guarantee and the rights of all parties. First: Exchange Policy Exchanges are allowed in the following cases: The customer has the right to request an exchange within 24 hours of receiving the product in the following cases: - A clear manufacturing defect in the product. - The product arrives in a different size or design than requested. - The product received does not match the specifications or the picture displayed in the store. Important notes about exchange: - If the order arrives to the customer with the same size and details requested, no exchange or return is made. - Clothing orders that arrive matching the size and request specified by the customer cannot be exchanged or returned. - Ready-made accessories or watches cannot be exchanged or returned after delivery. - Custom-made products such as engraved or printed items, or products with names, cannot be exchanged or returned. - If the order has been shipped by the store, the store is not responsible for the customer not receiving the order for any reason. Second: Return Policy Returns are only allowed in one case: If the product was exchanged due to a defect or difference, and the replaced product arrives with another defect or difference, then the customer has the right to request a refund after the store receives the product and verifies its condition. Returns or cancellations are prohibited once the order is in progress or has been completed, as our products are prepared according to order. Return Conditions: - A return request must be submitted within 24 hours of receiving the replaced product. - The product must be in its original condition and unused. - The refund will be processed after verification of the condition by the store team. Third: Cases where exchange or return is not accepted - Custom orders prepared according to the customer’s preference, such as engraving, printing, or names. - Clothing that has been made in the requested size and arrived matching the order. - Products that have been used or tampered with after receipt. - More than 24 hours have passed since receiving the order without submitting an exchange or return request. Fourth: General Notes If the order has been shipped and the customer has not received it, the store is not responsible for non-receipt. All orders are carefully inspected before shipping to ensure product quality and that it matches the order. Thank you for your cooperation, and we wish you an enjoyable shopping experience.